Terms of Use

1. Apple Standard License Agreement

This section applies if you downloaded Vuleo from the Apple App Store. In that case, your use of the app is also governed by an Apple agreement. That agreement is Apple’s Licensed Application End User License Agreement (Standard EULA).

You can read Apple’s Standard EULA on Apple’s website.

If these terms conflict with Apple’s Standard EULA, Apple’s Standard EULA shall prevail for App Store downloads.

2. Acceptance of Terms

“The Software” means Vuleo software, including Vuleo Server and Vuleo Player. You agree to be bound by these Terms of Use when you download, install or use the Software. If you do not agree to these terms, do not use the Software.

3. Description of Service

Vuleo consists of two components:

• Vuleo Server: A personal media server that organizes local media files. It makes them accessible via standard streaming protocols (M3U, Xtream Codes API). It runs on Windows.
• Vuleo Player: A media player for iOS, Apple TV, Android, Android TV, Windows and macOS. It connects to Vuleo Server or other compatible sources to play media content.

The Software is designed for personal, non-commercial use. It is designed for four uses of your own legally obtained media content:

• Organize it
• Stream it
• Save it for offline playback
• Record a live program to watch later on the same device, where permitted (see Section 18)

4. No Content Provided

Vuleo does not do any of the following with any media content, streams or channels:

• Provide, host or stream them
• Distribute them
• Crawl, index or aggregate them
• Link to them
• Control them

The Software does not include:

• Any TV channels, live streams, or broadcasts
• Any movies, TV series, or video on demand content
• Any M3U playlists, Xtream Codes or Stalker portal credentials, or other content sources
• Any links to third-party content, and any index, catalogue or directory of such links

The user must provide all content organized or accessed through the Software. It must come from the user’s own legally obtained sources. The user is entirely responsible for any of these items used within the Software:

• Playlists
• URLs
• Feeds
• Portal addresses
• Credentials

This responsibility covers sourcing each item, adding it and verifying its legality.

5. User Responsibility

You are solely responsible for the following:

• Ensuring you have the legal right to use, store, stream and record any content you add. You also need the legal right to download it for offline playback.
• Complying with all applicable copyright laws and regulations in your jurisdiction
• Using the Software only for personal, non-commercial purposes
• Any media files, playlists, URLs, portal addresses, credentials or content sources you add
• Securing your Vuleo Server and preventing unauthorized access

This section uses the term “your media content”. It means any media content you import into, access through or play with the Software.

You represent and warrant the following about your media content:

• You own it, or
• You hold the necessary licenses, rights, consents and permissions for it.

You agree to use the Software only with content of these two kinds:

• Content that you own
• Content that you have explicit legal rights to use

Examples of permitted use include:

• Personal video recordings and home movies
• Legally purchased digital media
• Copies you made yourself from media you own, where your local law allows it. This does not extend to bypassing copy protection or any other technological protection measure. The Software must not be used for such bypassing.
• Content explicitly licensed for personal use

You agree NOT to use the Software to access, download, distribute or stream copyrighted content if you lack proper authorization.

6. Intellectual Property

The Software itself is the intellectual property of Vuleo. This includes its design, code and features. However, the Software makes no claim to any content accessed or organized through it, because all such content is user-provided.

Note the following if you believe content accessible through our Software infringes your copyright. We do not host, store or provide any content. Vuleo Server runs locally on the user’s own hardware. We have no access to or control over user content. You should contact the user directly. To report misuse of the Software itself, see Section 17 (Copyright & Abuse Reports).

7. Disclaimer of Warranties

The Software is provided “as is” and “as available”, with all faults. It is provided without warranty of any kind.

To the maximum extent permitted by applicable law, we disclaim all warranties and conditions. This covers warranties and conditions that are express, implied or statutory. It includes, without limitation, the implied warranties of:

• Merchantability
• Satisfactory quality
• Fitness for a particular purpose
• Accuracy
• Non-infringement

Your use of the Software is at your sole risk.

We do not warrant that:

• The Software will meet your requirements
• The Software will be uninterrupted, timely, secure, or error-free
• Any defects or errors in the Software will be corrected
• Any user-provided content will be available or functional

Information or advice given by Vuleo or its developers shall not create any warranty. This applies to both oral and written information or advice.

No Guarantee of Continuous Functionality

Vuleo does not guarantee that the Software will be continuously available. Vuleo also does not guarantee that the Software will continue to function. The same applies to any feature, service or content within the Software. This is consistent with the terms of the Apple App Store and Google Play. Those terms govern downloads from those stores.

We may change, update, suspend, limit or discontinue the Software or any part of it. We may do so in whole or in part. We may do so at any time, without prior notice or liability to you.

Unavailability is especially likely where functionality depends on any of these third-party items:

• Platforms
• Networks
• Devices
• Operating systems
• App stores
• Services

These items are outside our control. They may change, restrict access or become unavailable at any time.

We have no obligation to provide updates, maintenance, support or continued operation of any feature.

8. Limitation of Liability

To the maximum extent permitted by law, Vuleo and its developers are not liable for:

• Any content accessed, stored, recorded or streamed through the Software
• Any damages arising from the use or inability to use the Software
• Any actions taken by users of the Software
• Any third-party content, services, or websites
• Any unauthorized access to your Vuleo Server

9. Indemnification

You agree to indemnify, defend and hold harmless Vuleo and its developers. This obligation covers any claims, damages, losses, liabilities and expenses. Expenses include reasonable legal fees. It applies where they arise from any of the following:

• Your use of the Software
• The content or sources you add to the Software
• Your breach of these terms
• Any use of the Software by you that infringes third-party intellectual property rights

10. Termination

We reserve the right to terminate or restrict access to the Software. We may use this right at any time, for any reason and without notice.

In particular, we will suspend or terminate access to the Software and any associated services. Associated services include PRO subscriptions and account-based features. We will do so for any user in either of these cases:

• We determine, in our reasonable judgment, that the user infringes copyright with the Software.
• The user repeatedly violates these Terms.

11. Changes to Terms

We may update these terms at any time. Continued use of the Software after changes constitutes acceptance of the new terms.

12. Refund Policy

How a refund request is handled depends on where the purchase was made:

• Apple App Store and Google Play: Each store’s own refund policy applies to these purchases. Refund requests for these purchases must be submitted directly to Apple or Google. Those requests are subject to Apple’s or Google’s terms and processes.
• Direct purchases (outside the app stores): All purchases made directly through Vuleo are final and non-refundable. This includes payments processed via Stripe on our website. You are not entitled to a refund for such a purchase. You acknowledge and agree to this when you complete the purchase. The only exception is where applicable law grants a non-waivable right to a refund.

13. Governing Law

The laws of Finland govern these terms. This applies without regard to conflict of law principles. Where you are a consumer, any mandatory provisions of the law of your country of residence still protect you.

14. Contact

For questions about these terms, contact us at: support@vuleo.tv

15. Legal Content Requirement

Use Vuleo only with content you have the legal right to access, stream, record and download. By using Vuleo, you accept this requirement. If you do not agree with this requirement, do not use this app.

16. Third-Party Services and Add-ons

The Software can connect to third-party services that you choose to configure. Examples are Trakt, Stremio-compatible add-ons, debrid providers and subtitle services. These integrations are disabled by default. Independent third parties operate them. You use them entirely at your discretion and risk. The Software ships with none of them installed, configured or credentialed.

The Software supports open protocols and third-party add-on formats. These include M3U, the Xtream Codes API, Stalker portals and Stremio-compatible add-ons.

Vuleo does not operate, endorse, recommend, control, monitor or supply any of the following:

• Any third-party service described in this section
• Any protocol, add-on format or extension described in this section
• The ecosystems around them

Vuleo also does not supply any content these services or add-ons may return.

You are solely responsible for the following:

• Your use of any third-party service you connect
• Complying with that service’s own terms
• Ensuring you have the legal right to access any content it provides

Separately, the Software uses metadata services, currently TVDB and MDBList. It uses them to display artwork, descriptions and ratings. These require no setup and are active by default. They return information about titles only and supply no media content. See our Privacy Policy for how those requests are made.

17. Copyright & Abuse Reports

Vuleo hosts no media content. It has no ability to remove or disable third-party streams, playlists or sources. Those streams, playlists and sources exist entirely outside our control. However, we take reports of misuse of our Software seriously.

Contact us at support@vuleo.tv in either of these cases:

• You are a rights holder. You believe the Software is being misused to infringe your rights.
• You wish to report abuse.

Please include the following in your message:

• A description of the material concerned
• The basis of your rights
• Your contact details

We review and respond to valid notices. If we determine that users are using the Software to infringe copyright, we will terminate their access. This covers access to the Software and associated services, in line with Section 10.

18. Recording Live Programs

Vuleo Player on Android, Android TV, Fire TV and Windows includes an optional recording feature. It requires a PRO subscription. It is not part of Vuleo on iPhone, iPad, Apple TV, Mac or the web player.

The feature lets you record one airing of a live program from a source you added, so that you can watch it later on the same device. It is a tool for watching a program at a more convenient time, for personal and non-commercial purposes. It is not a storage, archiving, backup or distribution service.

How recording works:

• Recording takes place on your device only. Vuleo operates no server, relay or cloud storage for recordings. We never receive your recordings, and we never receive the titles, channels or addresses of what you record.
• A recording is stored in the app's private storage on the device that made it. It can be played only inside Vuleo on that device. Vuleo does not sync, back up, export or share recordings or recording schedules.
• Each recording is deleted automatically 30 days after the program ends.
• Vuleo records only programs you choose, one airing at a time. It has no series, keyword or automatic recording, and it does not remove or skip advertising.
• You can also set a one-time manual recording on a channel for up to 4 hours, up to 7 days ahead. It cannot repeat, and manual recordings on one channel are limited to 4 hours a day.
• Vuleo does not record encrypted or DRM-protected streams. It does not record a channel that your source marks as not available for recording.
• Vuleo uses no more connections than your source allows. If your source refuses or limits a connection, the recording stops. Vuleo does not retry under a different identity, account or address.

Your responsibilities:

• Record a program only if your agreement with the content provider and the law where you live permit you to make a personal copy of it for later viewing. Many providers do not permit recording. If yours does not, do not use this feature with that provider.
• Do not copy, extract, transfer, share, publicly show, sell or otherwise distribute a recording. Do not remove a recording from the app by any means, or use it for any commercial purpose.
• Do not use the feature to bypass copy protection, access controls, geographic restrictions or any other technological protection measure.
• Sections 5, 9 and 10 apply to recordings and to the sources you record from.

A PRO subscription unlocks the recording feature only. It grants no right to any content and no permission to record it.

We do not guarantee that a recording will start, finish or be complete. A recording can fail or stop early if Vuleo is closed, the device sleeps or turns off, storage runs out, your source refuses the connection, or your PRO subscription ends. If PRO ends, a recording in progress stops and scheduled recordings do not start. Finished recordings stay playable until they expire. Uninstalling Vuleo or clearing its data deletes all recordings.